Terms & Conditions

1. Provider and scope

These Terms & Conditions govern the purchase of services and digital content from Monica Drusian, operating under the business name Neuro Wellness Coaching ("NWC", "we", "us" or "our").

Monica Drusian
Neuro Wellness Coaching
Faberstrasse 8c
81373 Munich
Germany
Email: info@neurowellness-coaching.com

These Terms apply to purchases made through our website, our designated sales platforms, including Payhip, and other sales channels expressly identified by us, where these Terms are incorporated into the contract.

The relevant product or service description and any specific conditions disclosed before purchase form part of the contract. Individually agreed terms take priority over these general Terms. Mandatory consumer rights remain unaffected.

2. Product sub-brands

NWC may offer services, programmes, workshops, products and digital content through product sub-brands, product lines or separate commercial identities.

A product or brand name does not, by itself, identify a separate legal entity. Where Monica Drusian is identified as the provider, she remains the contracting party.

Specific terms may be provided for individual products or sub-brands. The applicable provider and terms will be identified before purchase.

3. Nature and limits of our services

NWC offers educational content, coaching and wellbeing activities. Depending on the offer, these may include breathing exercises, body-awareness practices, movement and guided experiential activities.

Our services are not offered as medical care, psychotherapy, psychiatric care, diagnosis, treatment or rehabilitation. We do not assess or certify medical fitness to participate.

Our content and activities do not replace advice, diagnosis or treatment from an appropriately qualified healthcare professional. Do not delay seeking healthcare, discontinue treatment or change prescribed medication because of our content or activities.

Our materials and activities are not presented as medical-authority-approved treatments. References to wellbeing, personal development, scientific research or professional training do not constitute a promise of clinical effectiveness or an individual medical recommendation.

Testimonials describe individual experiences. No particular physical, emotional, professional or other outcome is guaranteed.

4. Types of offer and eligibility

Our offers may include:

• Individual or group sessions delivered live online.
• Individual or group sessions delivered in person.
• Workshops and live events.
• Retreat activities.
• Prerecorded videos, audio recordings and written materials.
• Programmes combining digital content and live services.

Participation and purchases are intended for adults aged 18 or over. Additional participation requirements, where applicable, are disclosed in the relevant offer and safety information.

Self-guided videos contain practices selected for independent use when followed as instructed. Their availability does not mean that every practice is suitable for every person.

Practices designated as facilitator-led are provided live, either in person or online as specified in the offer. They must not be treated as instructions for unsupervised practice.

5. Orders and booking confirmation

Before purchasing, review the product or service description, price, dates, access period, technical requirements and any specific cancellation or participation conditions.

An order becomes binding when accepted by us. Acceptance may take the form of an express booking confirmation or the provision of the purchased content or service. An automated acknowledgement that an order has been received is not necessarily acceptance unless expressly stated.

You will receive confirmation of the contract and the applicable contractual information by email or another durable medium.

Please notify us promptly of errors in your contact details, billing information or booking information. This does not restrict your statutory rights.

6. Prices and payment

The total price, currency, applicable tax treatment and any additional charges are stated before purchase.

Payment is due as indicated at checkout or in the agreed offer. Unless otherwise agreed, payment must be completed before the service begins or access to digital content is provided.

Payments may be handled through Payhip, Stripe, PayPal or another payment method expressly offered at checkout. Platform or payment provider terms may apply to the use of those services; they do not replace these Terms for the products and services we provide.

Instalment arrangements are available only where expressly offered. Paying in instalments does not, by itself, create a monthly cancellable subscription.

Where payment is overdue, we may exercise the remedies available under applicable law, including proportionate suspension of outstanding services where legally permitted. Applicable notice and other procedural requirements remain unaffected.

7. Digital delivery and access

Digital content is supplied by download, streaming, account access or another method described on the product page.

Where immediate access is offered, supply begins after the required payment and checkout steps have been completed, including the express consent required for early digital delivery.

The product description identifies the access period, available downloads, included support and relevant technical requirements. Lifetime access is not promised unless expressly defined in the specific offer.

You are responsible for maintaining a compatible device and internet connection consistent with the requirements disclosed before purchase. Please contact us if you cannot access purchased content.

We will not arbitrarily withdraw purchased access during the agreed access period. Any changes to digital products will be made in accordance with applicable law, including any required information, safeguards and consumer remedies.

8. Digital content: withdrawal and refunds

We do not offer a voluntary money-back guarantee or discretionary refunds for a change of mind concerning digital content.

For paid digital content not supplied on a physical medium, the statutory right of withdrawal expires once supply has begun only where all applicable legal requirements are met.

These requirements include:

• Your express consent to supply beginning before the end of the withdrawal period.
• Your acknowledgement that you lose your right of withdrawal when supply begins.
• Our provision of the legally required contract confirmation.

Where these requirements are met and supply has begun, a change of mind, failure to use the content or partial use does not create a voluntary entitlement to a refund.

This policy does not exclude statutory rights relating to non-supply, defective content, lack of conformity or any other mandatory entitlement.

Immediate access to digital materials does not automatically extinguish withdrawal rights relating to separate live services included in the same purchase.

9. Statutory withdrawal rights for services

Consumers entering into distance contracts or contracts concluded away from business premises may have a statutory right of withdrawal. Where applicable, the relevant withdrawal information and model withdrawal form are provided before purchase.

If you expressly request a service to begin during the withdrawal period, the applicable statutory rules govern any payment for services already performed and the circumstances in which the withdrawal right expires following full performance.

Certain services connected with leisure activities on a specific date or during a specific period may be exempt from withdrawal rights. Any applicable exemption will be identified in the relevant booking information.

To communicate a withdrawal, contact us using the details in Section 1. You do not need to use a particular form if your intention to withdraw is clear.

Statutory withdrawal rights are separate from the contractual cancellation policy below.

10. Cancellation by the participant

10.1. Live workshops, group events and retreats

The following policy applies to live workshops, group events and retreat activities, whether delivered online or in person, unless different conditions are expressly disclosed before purchase.

• Cancellation received at least 14 calendar days before the scheduled start: the participation fee will be refunded, less any administration fee expressly stated before purchase.
• Cancellation received less than 14 calendar days before the scheduled start, or non-attendance: no voluntary refund, credit or rescheduling is offered.

The cancellation deadline is calculated from the scheduled start date and time of the event, using the time zone stated in the booking information. For a multi-day event booked as one product, the relevant start is the beginning of its first scheduled day.

Administration fees are non-refundable in the event of cancellation by the participant, to the extent permitted by law. Their amount is disclosed before purchase and is not charged twice. If no administration fee was disclosed before purchase, none will be deducted under this clause.

Where a retained amount constitutes fixed compensation, you may demonstrate that no loss occurred or that the loss was substantially lower. Any savings or replacement bookings will be taken into account where required by law.

10.2. Individual sessions

Cancellation and rescheduling conditions for individual sessions are communicated before booking. The 14-day event cancellation policy does not automatically apply to individual appointments.

10.3. Requests and statutory rights

Please send cancellation requests to info@neurowellness-coaching.com. The time of receipt determines whether the cancellation deadline has been met. This recommended contact method does not exclude other legally valid declarations.

Late arrival does not normally extend the scheduled session or event. Leaving early or not using every part of a booked service does not, by itself, create a voluntary right to a partial refund.

Statutory withdrawal, termination, defect-related and refund rights remain unaffected by this cancellation policy.

11. Cancellation or changes by NWC

If NWC cancels a booked session or event, you may choose between a full refund of the amounts paid to NWC for the cancelled service, including any administration fee, or transfer to an agreed replacement date, subject to availability.

You are not required to accept a replacement date, credit or voucher instead of a refund.

We will notify you promptly of cancellations or material changes. Material changes will be handled in accordance with applicable law and the nature of the contract.

Any minimum participant requirement and the deadline for cancellation on that basis will be disclosed before booking.

Unforeseeable events outside our reasonable control will be addressed under applicable law. Such events do not automatically eliminate refund or other statutory rights.

12. In-person activities and retreat arrangements

In-person activities may take place at Faberstrasse 8c, 81373 Munich, Germany, or at other premises identified in the booking information. Venue details and any subsequent changes will be communicated with reasonable notice.

Retreat bookings cover participation in the activities expressly described in the relevant offer only.

Accommodation, travel and transport are not included and are not booked or arranged by NWC. Participants independently select, contract with and pay their accommodation and travel providers.

Any practical information about the location or nearby accommodation is provided for convenience only and does not form part of the purchased service, unless expressly agreed otherwise.

Participants should review the cancellation conditions of their independently booked accommodation and travel arrangements. Any recommendation to obtain travel or cancellation insurance does not limit our legal responsibilities.

Meals, refreshments, equipment and other additional items are included only where expressly stated in the event description. Please contact us before booking if you require information about accessibility or other participation arrangements.

13. Health, safety and informed participation

Before participating, read the Participant Agreement and the precautions relevant to the specific activity, as provided in the offer description or communicated before booking. Some activities may require a separate participation acknowledgement and proportionate suitability screening.

Do not participate contrary to the stated safety restrictions. If your health, pregnancy, medication, injury or other circumstances may affect suitability, obtain advice from an appropriately qualified healthcare professional before participating.

NWC does not provide medical clearance. Any screening is intended to support safe organisation and does not constitute diagnosis.

Participation is voluntary. You may decline an exercise, reduce its intensity, pause or stop. Tell the facilitator if you experience discomfort or need assistance.

Do not force your breathing or movement. Uncomfortable physical sensations or emotional responses should not automatically be interpreted as evidence of healing or progress.

Any physical contact by a facilitator requires your specific permission. Consent to attend is not consent to touch, and permission may be withdrawn at any time.

Do not participate while intoxicated or otherwise unable to follow instructions and give meaningful consent.

We may pause or decline participation where there is a reasonable safety concern. Financial consequences will be assessed under the contract and applicable law; a safety exclusion does not automatically remove statutory rights.

Participation acknowledgements do not waive liability that cannot lawfully be excluded.

14. Online participation and self-guided practice

Follow the instructions and restrictions accompanying each practice. Use an appropriate environment and do not practise while driving, operating equipment, in water or in any situation where distraction, dizziness or loss of awareness could cause harm.

Live online facilitation is not equivalent to continuous physical supervision. The facilitator may not be able to observe every participant or provide immediate physical assistance.

If the connection fails during a facilitator-led practice, stop that practice and follow the safety instructions given for the session. Do not continue a practice requiring guidance without that guidance.

Self-guided materials do not provide individual assessment or real-time monitoring. Do not extend exercises beyond their instructions or combine them with intensive techniques not included in the material.

15. Conduct and group confidentiality

Participants must treat others respectfully, follow reasonable safety instructions and refrain from harassment, discrimination, threats or disruptive behaviour.

Do not disclose personal information shared by other participants or make recordings, screenshots or public posts identifying them without appropriate permission.

We take reasonable measures to support group confidentiality, but cannot guarantee the conduct of every participant. You are not required to share personal experiences with a group.

Serious safety risks or misconduct may justify immediate removal. In other cases, we will use a proportionate approach, including a warning where appropriate. Termination and its financial consequences remain subject to applicable law.

16. Intellectual property and permitted use

Content is protected by intellectual property rights held by Monica Drusian or the relevant rights holders.

Unless the offer states otherwise, you receive a personal, non-exclusive and non-transferable licence to use purchased materials for your own non-commercial purposes during the agreed access period.

Downloads and printing are permitted where the product expressly provides those functions. You may not share accounts, resell, publicly distribute, publish or commercially use protected materials without permission, except as permitted by law.

Purchase does not grant professional certification, permission to use protected brand names or a licence to facilitate practices for others unless expressly agreed.

17. Recordings, photographs and testimonials

Booking or attending does not, by itself, authorise recording of your participation or promotional use of your image, voice or personal story.

Any planned recording involving identifiable participants will be explained in advance, including its purpose, intended recipients and retention arrangements.

Where consent is the applicable legal basis, it will be requested separately and may be withdrawn in accordance with applicable law. Promotional consent is not a condition of purchasing an unrelated service.

Participants may not record sessions or distribute recordings without the necessary permissions from NWC and the people involved.

18. Privacy

Information about the processing of personal data, service providers, retention and your data protection rights is provided in our Privacy Policy.

Where health-related information is needed for a specific activity, we will provide the relevant information and identify an appropriate private method for supplying it. Do not post medical details in public groups or community spaces.

19. Support, defects and complaints

Contact us if content is inaccessible, a product is defective or you have concerns about a service. Include your order reference and a description of the issue where available.

We will assess the issue and provide the remedies required by law. These may include correction, supply, price reduction, termination, reimbursement or damages where the legal conditions are met.

A request to report an issue promptly does not create a short deadline extinguishing statutory claims.

20. Liability

We remain liable without limitation for intentional misconduct and gross negligence, and for injury to life, body or health caused by a negligent breach of duty by us or by an intentional or negligent breach by our legal representatives or persons performing obligations on our behalf.

For other damage caused by slight negligence, liability is limited to breaches of essential contractual obligations and to damage typical of the contract and foreseeable when it was concluded.

Essential contractual obligations are those necessary for proper performance of the contract and on whose fulfilment the customer may ordinarily rely.

Any further exclusion for slight negligence applies only to the extent permitted by law. Liability under mandatory law, expressly assumed guarantees and other non-excludable rights remains unaffected.

No statement about personal responsibility, assumption of risk or educational purpose overrides this section or mandatory law.

21. Applicable law and jurisdiction

German law applies. Where applicable, consumers retain the mandatory protections of the law of their habitual residence that cannot be excluded by a choice of law.

Jurisdiction is determined by applicable law. These Terms do not require consumers to bring all claims exclusively in Munich.

22. Changes to these Terms

The version incorporated into your contract applies to that purchase. Publishing revised Terms does not, by itself, change an existing contract or remove acquired rights.

Updated Terms may apply to future purchases and will be published with their revision date.